LEGAL

Refund & Return Policy

LAST UPDATED: OCTOBER 2026
We want you to love your ring. If something isn't right, here is exactly how returns, exchanges and refunds work.

1. 30-day returns

You have 30 days from delivery to return an unworn ring in its original packaging for a full refund. Contact us through the Contact page to start a return and we will send instructions.
Refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.

2. Exchanges and resizing

If your size is off, we resize or exchange free of charge within 30 days of delivery. The ring must be unworn and in its original condition.

3. Non-returnable items

For hygiene and customization reasons, engraved or otherwise personalized items cannot be returned unless they are faulty.

4. Faulty or damaged items

If your ring arrives damaged or develops a fault, contact us with your order number and a photo. We will repair, replace or refund it — your choice — and cover return shipping.

5. Two-year warranty

Every Naeem ring is covered by a two-year warranty against manufacturing defects, including the electronics and finish under normal use. The warranty does not cover accidental damage, loss, or wear from misuse.

6. Pre-orders and in-development items

Pre-orders can be cancelled for a full refund at any time before dispatch. Once dispatched, the standard 30-day return policy applies.

7. Contact

To start a return, exchange or warranty claim, reach us through the Contact page with your order number.